No matter where you bought Cooler Shock, you can contact us by e-mail or chat within one year of purchase for any issues. We are happy to send you free replacements packs. We want happy customers. E-mail us at Support@gentap.com
Repairing Cooler Shock ice packs
If your pack gets damaged you can repair it. The best method for doing this is using a high quality clear repair tape. The best we’ve found is clear Gorilla Tape. This is sold in most home improvement stores. Prepare the pack for repair by pushing and squeezing the internal gel away from the damaged area. Thoroughly dry the area and apply the tape smooth and flat.
Fixing home iron sealed ice packs
If you find that a seam was not completely sealed when preparing at home, you can clean it and then make a second pass with your iron. Alternatively, squeeze the material away from the seam and then thoroughly dry the area with a towel or rag. Use Gorilla Tape to cover both sides of the seam. Apply it so that the tape is half on one side then folding it over to the other side, press and seal as well to create a fully sealed new seam. Pinch the ends tight and cut clean with scissors. Always watch for developing condensation while repairing the pack. The moisture will inhibit the repair.
Disposing of Cooler Shock
Simply toss it in the trash can. If a major leak has developed, put it in a plastic bag first to avoid a mess in your trash can.